AgenHoki Privacy Policy — Protection of Your Personal Data

Welcome to the agenhoki Privacy Policy. This document provides a comprehensive explanation of how our platform manages your personal information. agenhoki operates as an online gaming platform intended for adult users in Malaysia, and we understand how important your trust is to us when it comes to data protection.

By registering and using the AgenHoki platform, you agree to the terms set out in this Privacy Policy. If you disagree with any part of this policy, you are requested not to use our services. Please read this document carefully as it clearly outlines your rights and our responsibilities.

This Privacy Policy applies to all information collected through the AgenHoki website, mobile app, customer support live chat, and any other official communication channels operated by AgenHoki. This Policy is to be read together with Terms and Conditions and policy Responsible Gaming us.

AgenHoki only collects information necessary to provide you with a safe, seamless, and quality service. The following are the categories of information we collect:

Registration Information: Full name, date of birth, email address, phone number, password (stored in encrypted form), and country of residence.

Identity Verification (KYC) Information: A copy of your identity card or passport, proof of address (recent bank statement or utility bill), and any additional documents required to meet legal compliance requirements.

Financial Information: Bank account details, e-wallet account numbers, deposit and withdrawal records, and in-platform transaction history. We do not store credit or debit card numbers directly — all payments are processed through approved and registered payment providers.

Platform Usage Information: Login data, gaming activity records, wagering history, game preferences, session duration, IP address, and device information used.

Communication Information: Records of live chat conversations, email correspondence with the support team, as well as feedback and complaints submitted by you.

The information we collect is used responsibly for lawful and specific purposes. agenhoki does not use your data for unrelated purposes without your consent. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying, and securely maintaining your member account on our platform.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you carry out on the platform.
• Identity Verification: Meeting the KYC and AML (Anti-Money Laundering) requirements set by the relevant authorities.
• Customer Support: Providing accurate and effective assistance when you reach out to our support team.
• Platform Security: Detecting and preventing fraud, unauthorized access, system abuse, and other illicit activities.
• Service Improvement: Analyzing usage patterns in aggregate to improve platform design, user experience, and the range of games offered.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates — only to members who have consented to receive such communications.
• Legal Compliance: Fulfilling legal obligations, court orders, or lawful requests from competent authorities.

We only process your data on valid legal grounds — whether for contract fulfillment, legal obligation, the platform's legitimate interests, or your explicit consent.

AgenHoki does not sell or rent your personal data to any third party for marketing or any other purposes unrelated to the operation of our platform. However, in certain limited situations, we may share your information with the following parties:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with approved payment providers that comply with established security standards.
• Game Service Providers: Third-party game providers integrated into our platform may receive the technical data necessary to ensure a seamless gaming experience.
• KYC & Identity Verification Services: Third-party identity verification service providers used to complete your KYC process securely and efficiently.
• Legal Authority: We will disclose required information when ordered to do so by a court, law enforcement agency, or other competent authority.
• Trusted Business Partners: In certain cases, aggregated information (not individual personal data) may be shared with analytics partners for platform improvement purposes.

All third parties granted access to your data are required to comply with strict data protection standards and are only permitted to use that information for specified purposes. A legally binding confidentiality agreement is a mandatory condition in all our business relationships.

AgenHoki continuously invests in the latest cybersecurity infrastructure to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction. The key security measures we employ are as follows:

• 256-bit SSL/TLS encryption on all communications between your browser and our servers — the same standard used by leading banking institutions.
• Password storage with hashing using irreversible algorithms — your actual password is never stored in our system.
• Two-Factor Authentication (2FA) available for all accounts as an additional layer of protection during login.
• Real-time security monitoring by an automated system enhanced with artificial intelligence to detect anomalies and threats.
• Regular security audits by independent security experts to identify and resolve any system vulnerabilities before they can be exploited.
• Strict internal access controls — staff may only access the data necessary to perform their duties, and all access is logged.

While we take all reasonable steps to protect your data, no security system in the world can guarantee absolute protection. We encourage you to also play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

AgenHoki uses cookies and related tracking technologies to enhance your experience on our platform, maintain Login session security, and analyse usage patterns for service improvement purposes.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as Login verification, session management, and security. This type of cookie cannot be disabled as the platform cannot function without it.
• Analytics Cookies: Helps us understand how visitors interact with our platform — which pages are visited most frequently, how long users spend on them, and similar metrics. This information is used in aggregate and anonymized form.
• Functional Cookies: Saving your preferences such as language settings and display options to make your experience smoother on future visits.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of your Login session.

You can manage cookie settings through your internet browser preferences. Please note that disabling essential cookies may affect platform functionality and may prevent you from logging in or using certain platform features normally.

AgenHoki retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data retained for the duration your account is active and in use.
• Financial transaction records retained for a minimum of 7 years to meet accounting and AML compliance legal requirements.
• Support communication records retained for 3 years for reference and dispute resolution purposes.
• Security log data retained for 12 months for security investigation purposes if required.
• After account closure, your personal data will be deleted or anonymised within 90 days, except for records required to be retained by law.

All stored data is protected to the same security standards as active account data. Data that has passed its retention period is securely deleted using approved data erasure methods.

As a data subject, you hold certain rights regarding your personal data stored by agenhoki. We fully respect these rights and make it easy for you to exercise them. The following are your key rights:

To exercise any of the above rights, please contact the agenhoki support team via live chat or our official email. We will process your request within 30 business days and may require identity verification before the request is processed.

The agenhoki platform is exclusively for individuals aged 18 years and above only. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

All new registrants are required to verify their age during the registration process, and identity document verification is carried out through our KYC process. Should agenhoki discover that personal information belonging to a minor has been inadvertently collected, we will take immediate action to delete that information and close the account in question.

AgenHoki reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or improvements to the services we offer.

Any material amendments will be communicated to members via:

• A prominent notice displayed on the platform's home page before any amendment takes effect.
• An email notification will be sent to your registered email address if any amendment involves a material change to how we handle your personal data.

Your continued use of the agenhoki platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this document will always reflect the latest version of our policy.

It is your responsibility to review this Privacy Policy periodically. If you disagree with any amendments, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you through the following channels:

• Live Chat: 24/7 live support via the live chat icon available within the agenhoki platform.
• Email: [email protected] — we aim to respond within 1–2 business days.

For requests relating to your privacy rights — such as data access, correction, or deletion — please clearly state the type of request and include the necessary identity verification information so we can process your request securely and efficiently.