Agenhoki Platform Terms and Conditions of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and agenhoki ("Platform", "we", "us"). This document governs the use of the website agenhoki.vu and all services provided under the agenhoki brand, including online casino games, Live Casino, fish shooting games, and all other gaming products offered.

By accessing this website, registering an account, making a deposit, or using any AgenHoki service, you automatically agree to be bound by these Terms. This agreement is fully effective even without a physical or digital signature.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overarching agreement between you and agenhoki.

To register and use the agenhoki platform, you must meet the following eligibility requirements without exception:

• Aged at least 18 years of age on the date of registration and throughout the period of platform use.
• Being an individual registering in your own name — not on behalf of a company, organisation, or third party.
• Not appearing on any list of individuals prohibited from using the platform's services by any relevant authority.
• Providing truthful, accurate, and complete personal information during the registration process.

Each user is only permitted to hold one active account only. Registering more than one account under the same or different identities is a serious violation of these Terms. agenhoki reserves the right to deactivate all duplicate accounts detected and to forfeit any fund balances or bonuses contained therein without compensation.

AgenHoki reserves the right to request identity verification (KYC) at any time. Documents that may be requested include a national ID, passport, utility bill, or recent bank statement. Failure to submit the required documents within the specified timeframe may result in account suspension or termination.

Account information provided during registration must be kept up to date at all times. If any changes occur to your personal details, please contact the agenhoki support team promptly for record updating purposes.

You are fully responsible for maintaining the confidentiality of your account login details, including your username and password. AgenHoki recommends using a strong password — a combination of uppercase and lowercase letters, numbers, and symbols — and changing it regularly.

The following security responsibilities must be observed by every member:

• Do not share your login credentials with anyone, including family members.
• Do not use public computers or public Wi-Fi networks without adequate VPN protection.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Fully log out of your account after each session, especially on shared devices.
• Immediately report to the agenhoki support team if you suspect any unauthorised access to your account.

AgenHoki shall not be liable for any losses arising from a user's own negligence in safeguarding their account credentials. All activity conducted using your login credentials is considered your own action, unless there is compelling evidence to the contrary.

AgenHoki supports a wide range of deposit methods tailored for the convenience of Malaysian players, including local bank transfers, DuitNow, and approved e-wallets. All deposits are processed in Malaysian Ringgit (MYR).

The following deposit-related conditions must be observed:

• All deposits must be made using a payment method registered in the member's own name. Third-party payments are not accepted.
• AgenHoki does not charge any processing fees for deposits; however, your payment provider may apply their own charges.
• Failed deposits resulting from incorrect payment details or issues on the part of the financial service provider are beyond AgenHoki's control.
• AgenHoki reserves the right to reject or refund any deposit suspected of being linked to fraudulent activity or money laundering.
• Minimum and maximum deposit amounts vary by selected payment method and will be displayed during the deposit process.

AgenHoki complies with applicable Anti-Money Laundering (AML) requirements. We reserve the right to request supporting documents to verify the source of funds for deposits exceeding certain thresholds.

Fund withdrawals from your agenhoki account will be processed within a competitive timeframe once all conditions are met. The following withdrawal policy must be understood by every member:

• Withdrawals may only be made to the same payment method used for the deposit, for security and AML compliance purposes.
• The account must have completed the full identity verification (KYC) process before the first withdrawal is processed.
• Any bonus received must meet the specified rollover requirements before bonus-related funds can be withdrawn.
• AgenHoki reserves the right to defer withdrawals for up to 5 business days for security review and compliance purposes in certain situations.
• Withdrawal requests that have been submitted cannot be cancelled once processed by our finance team.

If your withdrawal is delayed or declined, the agenhoki support team will contact you via email or live chat to explain the reason and the next steps. We are committed to processing all valid withdrawal requests promptly and transparently.

AgenHoki offers a variety of bonuses and promotions from time to time to reward new and loyal members. All bonuses and promotions are subject to specific terms and conditions set for each offer.

The following general terms apply to all bonuses and promotions at agenhoki:

• Each bonus has a rollover requirements (repeated wagering) that must be met before a withdrawal is permitted. The rollover requirement for each bonus is clearly stated on the respective promotions page.
• The welcome bonus may only be claimed once per new user. Attempting to claim the same bonus using multiple accounts is a violation of these Terms.
• AgenHoki reserves the right to void any bonus obtained through dishonest means, including system exploitation or bonus abuse.
• Bonuses cannot be transferred between accounts and hold no cash value unless otherwise stated in the relevant promotional terms.
• The validity period of each bonus is as stated in the respective promotion's terms. Expired bonuses will be automatically removed without prior notice.
• AgenHoki reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Members suspected of bonus abuse or promotional fraud may face action including bonus cancellation, account suspension, and forfeiture of related funds.

All games offered on the agenhoki platform use a Random Number Generator (RNG) system independently verified to ensure fairness and transparency in game outcomes. The result of every game round is entirely random and cannot be influenced by any party.

Players are responsible for understanding the rules of each game before playing. agenhoki is not liable for losses incurred due to a player's misunderstanding of game rules.

In the event of any dispute regarding game outcomes, AgenHoki's system decision is final. Any technical disruption occurring during a game session — including connection issues on the player's end — will be resolved based on our official system records.

The following is a list of conduct and activities strictly prohibited on the AgenHoki platform. Violation of any of the following may result in immediate account termination, forfeiture of funds, and legal action where necessary:

• Using automated software, bots, scripts, or any third-party tools to automate gameplay or gain an unfair advantage.
• Sharing or selling account access to any other party.
• Forging or altering identity verification documents submitted to agenhoki.
• Conducting any financial transaction related to money laundering or illegal activities.
• Colluding with other players in table games or Live Casino to gain an unfair advantage.
• Exploiting any technical vulnerabilities or bugs within the agenhoki system. If you discover a system vulnerability, you are required to report it to our support team immediately.
• Issuing threats, using offensive language, or displaying disrespectful behaviour towards support staff or other players.
• Registering an account on behalf of another person without their consent.

AgenHoki takes your personal data protection seriously. All information you provide to us is collected, processed, and stored in accordance with Privacy Policy we have set.

In summary, your personal information is used solely for the following purposes:

• Verifying your identity and eligibility as a platform member.
• Processing deposit and withdrawal transactions securely.
• Providing effective and relevant customer support.
• Complying with applicable legal and regulatory requirements, including AML and KYC obligations.
• Sending promotional communications and platform updates (with the option to unsubscribe).

AgenHoki will not sell, rent, or disclose your personal information to third parties without your consent, except as required by applicable laws or regulations.

AgenHoki reserves the right to suspend or terminate any member's account at any time where there is reasonable cause, including but not limited to:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the specified timeframe.
• There is false or misleading information in the account profile.
• Member-initiated self-suspension requests related to the responsible gaming programme.

If your account is terminated due to a Terms violation, any remaining funds and bonuses held in that account may be forfeited at agenhoki's discretion. This decision is final.

Members who wish to close their own account may contact the AgenHoki support team via live chat. Any legitimate account balance will be processed for withdrawal once all required reviews have been completed.

AgenHoki strives to keep the platform running without interruption at all times. However, we cannot guarantee that the service will always be available free of outages, delays, or technical errors. To the extent permitted by law, AgenHoki shall not be liable for:

• Any financial losses incurred during gameplay, whether due to game outcomes, technical disruptions, or other reasons beyond our control.
• Losses resulting from the user's negligence in maintaining the security of their account.
• Disruptions or losses caused by third parties, including payment service providers or game providers.
• Indirect, consequential, or special losses arising from the use of the agenhoki platform.

AgenHoki's maximum liability in any circumstance shall not exceed the total net deposits you have made in the 30 days prior to the relevant claim arising.

AgenHoki is fully committed to the principles of responsible gaming. We believe that online gaming should be an enjoyable entertainment activity and not a source of stress or financial hardship.

The agenhoki platform provides a range of gaming management tools that members can use to control their gaming activity, including:

• Deposit limit — set a maximum daily, weekly, or monthly deposit amount.
• Session time limit — limit the duration of each gaming session.
• Temporary account pause — temporarily suspend access to your account for a set period.
• Self-Exclusion — apply for self-exclusion from the platform for an extended period.

If you or someone you know is showing signs of a gambling problem, please seek professional help. agenhoki also provides information and support resources on the Responsible Gaming ours.

AgenHoki reserves the right to amend, improve, or modify these Terms and Conditions at any time without prior notice. Any amendments take effect immediately upon publication on this website. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Continued use of the agenhoki platform following any amendment to the Terms is deemed full acceptance of the revised terms.

If you disagree with any amendments made, you have the right to close your account and cease using the agenhoki platform. Please contact our support team for assistance with account closure.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute that cannot be resolved through negotiation between you and agenhoki will be referred to the relevant arbitration body for final resolution.